Support

We want to make sure your order arrives complete and in good shape. If you have any issues with your shipment email our support department.

WDW Magazine Support or send an email to support@wdwmag.com

 

Comments 58

  1. I just ordered the 2017 wall calendar but I inadvertently typed my email address wrong. Can you correct please in my account. I would like to receive an email confirmation on my order.

    Thank you
    Alice Goff

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  2. Are there any other options for shipping? Because I live in Canada, shipping jumped from 5.00 to 17.00. Do you have a Canadian distributor?

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      I’m sorry Alison. Shipping from the US to Canada is crazy. It actually costs me a little more than that.

  3. I just purchased the 2017 calendar but I am not sure if my payment went through as the payment page was just greyed out after I submitted my info, can you let me know if it went through?

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  4. Love your calendars. Just double checking for 2017 there is only going to be 1 version? Last year you had both DL and WDW correct?

    Thanks,
    Shirley

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  5. I am in the process of ordering the calendar and wanted to know if there is a discount or coupon code available? Thank you!

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  6. I just placed and order for the 2017 Disney Calendar. I wanted to order 2 calendars, but accidentally entered 1. Can you please change my order to 2 calendars?

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      Mary,

      Unfortunately no. We can’t add to what you paid. We can refund your order and let you reorder 2 if you’d like.

      Carl

  7. When I click make a payment it a pink box opens at the top and says something about developer have to do something. Won’t let me go to the payment page.

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  8. Just trying to make my early bird calendar order, but could not find the Puerto Rico option in the order process. That is very weird, since last year I did order the 2016 calendar plus The Best of WDW vol. 1. Why is Puerto Rico being excluded now?
    Last month my account was automatically charge with the renewal of my magazine subscription. But if I can benefit from the subscription by ordering a calendar like everybody else, then there is no point of keeping it.
    Is this an error on the order processing? Is there any way I can get the calendars?
    Please, I will really appreciate any help you can give me.

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      Jania,

      We are looking at shipping options. We will have more countries available when we start shipping in mid-September.

  9. Dear Dad,

    Your products deserve a place in our new home. Do you ship to the Philippines? We are planning to visit the WDW in the next few months.

    Dr Edgar Mendoza

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      Dr. Mendoza,

      Currently we aren’t shipping to the Philippines.

      We can’t find reasonable and reliable shipping source.

  10. I missed the sale price will there be another sale price this year or can I have a code to get the sale price?

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  11. I was doing some shopping when there was a space for a code. How does a person receive a code? Thanks

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      Joni,

      We don’t have any codes currently active. When we do we publish them at the top of the page or send them to people on our email lists.

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  12. Hello, last year I bought the best of wdw vol 1, I was wondering if there was any plans for a vol 2?

    Thanks

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  13. Hi Guys,
    Would like to get 2 calendars and a book, however I’m in the UK. Is there any way i can order please??
    Thanks
    Paul

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  14. Hello,
    I just brought the calendar, height chart and book and wanted to check it will arrive before Christmas in the UK?
    Many thanks
    x

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  15. I want to add a second book for $20.95 but only put in 1. I paid via PayPal. Can you please update my order as I’d also like to use the free shipping code. Thanks.

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  16. I just ordered the Christmas Card set and haven’t received a confirmation e-mail. How long does that usually take?

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  17. Is the only option for the 2017 Wall Calendar the one of Cinderella Castle?
    I hope note as I have been getting this calendar for years now and love all the parks/icons.

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      Chad,

      Yes, Cinderella Castle is the only option this year. It costs too much to print multiple looks. Next year we’ll probably go back to other set up.

      Carl

  18. Hi – I just placed an order and I thought it was free shipping; but I think I was charged for shipping? Thanks!

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      Lindy,

      You caught me as I was updating the site. The free shipping ended last night, but I’ll go ahead and credit you the shipping, but I have to wait until it ships (this afternoon) before I can issue the credit.

      Carl

  19. Really wanting to order the wdw coffee table book. Is there anyway to get shipping for free. I see it is vooume 1 and looks like a lot of the pictures are of places before Disney upgrades are done in the parks. When do u think u will do a volume 2? I am an amateur hobbyist photographer and I’m hoping there is going to be s volume 2 too. Please let me know if free shipping will be available. Thought I saw it in the last couple of weeks but with holiday being so busy did not get to order. If there is free shipping I will definitely order

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      Cheryl,

      We don’t have any plans for Free Shipping any time soon. The price you see today is really good.

      Volume 2 is on hold as we try to get enough pictures to finish it. We’ve got a long way to go.

  20. I made 2 attempts to order a calendar. When I entered my information it stated this email address already had an account, which is possible, and they’d like me to “Log In.” As far as I can see there is no place to log in and even if I do find it, other than my email address, I would have NO idea what my password might be. Is there anyway to get the calendar or should I just scrub the whole thing?

    Thanks.

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  21. I just ordered the Best of WDW Vol. 1 and I am not sure if the payment went through as I have not received an email and the screen was greyed out after I submitted my payment info. Can you please let me know?

    Thanks,
    Kym

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      Kym,

      We had a little technical glitch. I think it’s fixed now. You might try again. The first order didn’t go through.

      Carl

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